Lana calls the payer.
Eligibility and benefits verified on a real phone line before every visit, recorded, read back, and filed with a reference number.
Runs on Savoir, auro’s model for the call, the read-back and the reference number. →Book a demoIntroducing · eligibility & verification
Lana
She calls the payer, waits on hold, and reads the benefits back, so you never touch the phone.
LanaCalling United Healthcare to verify benefits…
PayerThank you. Member ID, please.
LanaReading it back, nine, four, two…
PayerMember is active. Copay $30. Deductible met.
✓Verified in 41 seconds · posted to the chart.
Built for every practice
For dietitian practices
Every visit verified, every claim clean.
The night before
Tomorrow’s schedule is verified while the practice sleeps; the flags wait at 8:00.
Denials answered
The recording and the transcript answer a denial in the payer’s own words.
For GLP-1 clinics
Hand off the nutrition care with coverage already known.
Referrals with benefits
Each referred patient comes back with a verified benefit and a reference number.
Prior authorization
The call that establishes whether a PA is needed, before anyone fills a form.
What it does
A verification before every visit
Tomorrow’s schedule is checked tonight. Copays, visit limits and prior-auth flags are on the record before the patient arrives.
Real phone calls
Lana dials the payer’s provider line, not a portal scraper. Cigna, UnitedHealthcare, Aetna, Blue Cross.
Read-back protocol
Every identifier is read back and confirmed before the question is asked, so the answer is about the right person.
Reference numbers
The call reference is captured and filed, with the recording and the transcript beside it.
The recording is the receipt
Every call is kept for thirty days with its transcript, so a denial can be answered with the payer’s own words.
Recordings
Audio of the whole call, timestamped, stored under the BAA.
Transcripts
Turn by turn, with the benefit facts pulled into fields: active, copay, limits, referral needed.
Flags, not guesses
When the rep is unsure, Lana flags the visit for review rather than inventing an answer.
Batches for a whole practice
Fifty patients on a CSV become fifty verifications, each one a row with a recording behind it.
CSV in, verifications out
Rows counted in the browser, nothing uploaded until the practice says go.
After-hours queue
Calls placed after a payer closes wait for the line to open, then run.
Review queue
Only the calls that need a human come to a human, with the reason.
Introducing · eligibility & verification
Lana
She calls the payer, waits on hold, and reads the benefits back, so you never touch the phone.
LanaCalling United Healthcare to verify benefits…
PayerThank you. Member ID, please.
LanaReading it back, nine, four, two…
PayerMember is active. Copay $30. Deductible met.
✓Verified in 41 seconds · posted to the chart.
“Lana verified twenty-four patients overnight and flagged two with expired benefits. We caught it before the first appointment.”
How practices use Lana
The night before
Tomorrow’s schedule verified while the practice sleeps, the flags waiting at 8:00.
New patient intake
Coverage checked before the first visit is booked, so the conversation about money happens once.
GLP-1 clinics
A clinic hands its patients to the practice and gets a verified benefit back for each one.
Prior authorization
The call that establishes whether a PA is needed, with the reference, before anyone fills a form.
Denials
The recording and the transcript answer the denial in the payer’s own words.
Re-verification
Coverage that changes at the new plan year is re-checked without anyone remembering to.
Tomorrow’s schedule verified while the practice sleeps, the flags waiting at 8:00.