Legal

Terms of Service

Effective May 28, 2026 · Last updated May 27, 2026

Plain-language summary: auro is software for licensed registered dietitians and their patients. It supports the dietitian's clinical judgment — it doesn't replace it. Use it lawfully, don't try to break it, pay for what you use, and the software comes "as is" within the bounds the law allows. If we ever need to terminate your access, we'll give you a way to export your data first.

1. Acceptance

By creating an auro account or using auro Provider or auro Wellness, you agree to these Terms of Service and our Privacy Policy. If you don't agree, don't use the apps.

2. What auro is

auro is a software platform that supports the clinical practice of registered dietitians. auro Provider is a workspace; auro Wellness is a patient companion. auro is not a medical device, is not a substitute for professional medical advice, and does not practice medicine or nutrition counseling itself. Clinical decisions are made by the licensed dietitian using auro.

3. Eligibility

To use auro Provider, you must be a Registered Dietitian (RD/RDN) or a credentialed clinical staff member invited by a Lead RD. To use auro Wellness, you must be at least 13 years old and have been invited by a dietitian whose practice uses auro.

4. Your account

You are responsible for keeping your magic-link email account secure and for all activity under your auro account. Notify security@theaurohealth.com immediately if you suspect unauthorized access.

5. AI features

auro uses Claude (Anthropic) for charting drafts, food parsing, recipe summarization, and the in-app assistant. AI output is a draft for the dietitian to review, edit, and accept or reject. Patients should not rely on the in-app assistant for diagnostic or treatment decisions outside the bounds set by their dietitian.

auro applies a PHI sanitizer before every AI call. We never use your data to train AI models.

6. Acceptable use

You agree not to:

  • Use auro for any unlawful purpose or in violation of any applicable regulation (HIPAA, state nutrition-practice acts, etc.)
  • Attempt to reverse-engineer, decompile, or extract source code from the apps
  • Probe, scan, or test the vulnerability of the platform without prior written permission (see our security disclosure policy)
  • Upload viruses, malware, or content that violates intellectual property rights
  • Impersonate another person or misrepresent your professional credentials
  • Share your account credentials

7. Provider responsibilities

If you are a dietitian using auro Provider, you remain solely responsible for:

  • Compliance with the state nutrition-practice laws you practice under
  • Maintaining your Notice of Privacy Practices and patient acknowledgments
  • Reviewing all AI-generated content before it reaches a chart or patient
  • The clinical care you provide using auro as a tool

auro provides a Provider Pilot Acknowledgment and a Business Associate Agreement at onboarding; both govern the legal relationship between your practice and auro.

8. Patient responsibilities

If you are a patient using auro Wellness, you agree to use the app in good faith and acknowledge that:

  • auro does not provide emergency services. If you are having a medical emergency, call 911 (or your local equivalent).
  • The in-app assistant supplements but does not replace the guidance of your dietitian or other licensed clinicians.
  • You will log food, biomarkers, and symptoms accurately to the best of your ability.

9. Fees

auro Wellness is provided to patients at no charge during the pilot period; afterward, fees (if any) are billed to your practice, not to you. auro Provider is billed per provider seat to the practice, on terms agreed in the practice's order form.

10. Intellectual property

auro Health, Inc. retains all rights to the software, brand, design, and original content of the apps and this website. You retain all rights to the clinical content you create (notes, recipes, meal plans, food logs) — auro stores and processes it on your behalf.

11. Termination

You may close your account at any time from in-app Settings. We may suspend or terminate access if you materially violate these terms, threaten the security of the platform, or fail to pay. Before terminating, we will give you reasonable notice and an opportunity to export your data, except in cases of imminent harm or legal obligation.

12. Disclaimers

To the maximum extent permitted by law, auro is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the apps will be error-free or uninterrupted.

13. Limitation of liability

To the maximum extent permitted by law, auro Health, Inc.'s aggregate liability for any claim arising out of or relating to these terms or the apps shall not exceed the greater of (a) the fees you paid to auro in the 12 months preceding the claim, or (b) $100. In no event shall auro be liable for indirect, incidental, consequential, or punitive damages.

14. Indemnification

You agree to indemnify auro Health, Inc. and its officers, directors, and employees from any claim arising from your violation of these terms, your violation of applicable law, or your infringement of any third-party right.

15. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Travis County, Texas.

16. Changes

We may update these terms from time to time. Material changes will be announced by email at least 30 days before they take effect.

17. Contact

Legal questions: legal@theaurohealth.com
General: hello@theaurohealth.com

auro Health, Inc.
Austin, Texas