A practice of one, running like ten.
Eligibility, notes, claims and supply handled behind the door. A card on file through Helcim. The monthly close in an afternoon, not a weekend.
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Everything a back office does, without the back office
Eligibility without the hold music
Lana works the provider line: through the IVR, the member ID read back, the reference number filed. The average call is 41 seconds.
Notes signed, claims sent
The visit is drafted as a note in your template; you sign; the claim leaves that night and is tracked to the remittance.
Card on file through Helcim
Self-pay visits settle the same day, net of fees, on the ledger. Packages and subscriptions charge themselves.
How solo dietitians use auro
Monday morning
The week’s schedule is verified, the flags are three lines long, the rest is confirmed.
Between visits
Check-ins, re-book nudges and refills run from the coordinator and report back on the record.
The claim that came back short
Held with the reason and the recording that verified the benefit, so the answer is in the payer’s own words.
The shelf
Pen needles and starter kits reordered when the schedule says they will run out, cost of goods on the books.
The close
Charges posted for every visit, batches reconciled, 835s posted, notes signed. Thirty-seven checks, then lock.
Payroll of one
Gross to net from the 2026 tables, the journal booked, the ACH file produced, in the same afternoon as the close.
The week’s schedule is verified, the flags are three lines long, the rest is confirmed.
“I am one person. auro makes me look like a team of four.”
“I used to lose evenings to charts. Now I close the laptop at five.”
“The claim files when I sign the note. I do not touch it again unless something is wrong.”
“Patients tell me I am the most organized practice they have been to. It is not me. It is the system.”
One system, one dietitian, the whole practice. Every product works from the same record.
auro EHR
You run the visit and the note is drafted before you stand up. No evening spent catching up on charts nobody else will write.
Lana
The payer call is the hour you do not have. Lana waits on hold and reads the benefits back, so a practice of one never sits on a phone tree.
auro Money
Claims out the night of the visit, a card on file through Helcim, and the month closed in an afternoon instead of a weekend.
auro Supply
The shelf counted against your own schedule. Purchase orders drafted for you to send, so reordering is not a Sunday task.
For patients
Meals logged by voice or photo between visits, so the week arrives already recorded and you are not reconstructing it from memory.
Groups
A group visit billed per person from one plan, so running a cohort does not mean charting the same session eight times.
Built for the most sensitive records
Every default is the strict one. What the practice can prove to an auditor is what the software enforces: the BAA, the audit log, encryption at rest and in transit, retention and purge, and a boxed model that interprets but never holds the record.
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