A GLP-1 clinic partnership: what auro did, week by week
“We opened with fifty GLP-1 patients and no billing staff. auro filed every claim.”
About the partnership
A clinic that prescribes GLP-1s and a nutrition practice that takes the referrals. The clinic wanted the nutrition care handled and reported back; the practice wanted coverage known before the first visit. Both wanted the patient to keep logging between visits.
Week one: referrals with benefits
Each referred patient came back with a verified benefit: a real call by Lana to the payer’s provider line, the copay and the visit limit on the chart, and a reference number for the file. Where a prior authorization was needed, the call established it before anyone filled a form.
Weeks two to six: the logs
Patients logged meals by voice or photo, water and weight, from the phone. Titration check-ins were sent on the dose cadence; day-two nausea and skipped meals were read from the logs and flagged for the dietitian at triage. In the pilot, 84% of patients logged every day.
Every session block: the report back
After each block the clinic received a one-page summary per patient from the record: weight, intake, side effects, adherence, and the next step. Nothing retyped, nothing pasted from a chart.
- Coverage: verified before the first visit, with a reference number, on a 41 second average call.
- Logging: 84% of patients logging every day.
- Claims: nutrition visits billed by the practice, 98% paid on first pass.
- Reports: one page per patient after every session block.
The claims
Nutrition visits were billed by the practice, coded from the signed note and sent the night of the visit. The clinic never saw a claim; it saw the summary.
“Titration tracking, side effect logs, and weekly check-ins — all automatic.”
What is next
The clinic’s starts now arrive as a program: one plan for the room, one record per person, the same check-ins and the same report back. Every number above is on the ledger.