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Research at auro

We study the three places a nutrition practice loses time and money: the payer line, the ledger and the shelf, with the practice’s own records as the data. Most of what follows is a question we are still answering. The numbers we have are the ones already on this site.

Read the field notes

Watch the paper film

The payer line

What happens between the dial tone and the reference number.

How long does each payer keep a provider on hold before a live representative?
Open question
Which questions does a representative answer, and which does the IVR settle first?
Open question
What does a 41 second verification need to ask, and in what order?
September 2026

The ledger

What the remittances say about the payers, and about the practice.

The shelf

Whether the booked week predicts the stockroom better than last month’s average.

Read the field notes

The field notes